Partner Success Manager (Lead Gen & CRM)

TL;DR

Partner Success Manager (Lead Gen & CRM): Managing high-value agency and direct client relationships to drive retention and growth with an accent on strategic consulting and platform optimization. Focus on maximizing customer value through KPI analysis, technical account management, and creating sales enablement resources.

Location: Remote / Hybrid (USA)

Salary: $66,000 - $82,500 USD

Company

hirify.global provides marketing tools and CRM solutions to empower small businesses, entrepreneurs, and non-profits to grow online.

What you will do

• Act as the primary point of contact for high-value agencies and direct clients, taking full responsibility for customer retention.
• Serve as a strategic consultant to help partners align their business goals with platform capabilities and maximize satisfaction.
• Monitor account KPIs and performance metrics to provide actionable recommendations and mitigate churn risks.
• Develop sales enablement resources, training materials, and lead live webinars and product demos.
• Perform Technical Account Management duties, including overseeing account configuration and collaborating with internal teams on customized solutions.
• Manage high-level escalations and interface with C-level executives to ensure a seamless customer experience.

Requirements

• At least 3+ years of experience in a client-facing role at a SaaS company.
• Deep understanding of digital marketing strategies, CRM systems, and marketing automation.
• Strong written, verbal, and public speaking skills for presenting to groups.
• Ability to prioritize tasks and meet deadlines independently in a fast-paced environment.
• Openness to traveling several times a year for partner events and training sessions.
• Must be based in the USA.

Culture & Benefits

• Inclusive work environment with dedicated programs for diversity and inclusion.
• Professional growth opportunities through stretch assignments, coaching, and development.
• Comprehensive health and welfare benefits package.
• Generous paid time off policy.
• Hybrid work model combining remote flexibility with access to office locations for collaboration.