Bilingual Account Manager (AdTech)

TL;DR

Bilingual Account Manager (AdTech): Managing client relationships and driving product adoption for an integrated advertising platform with an accent on strategic advising and customer retention. Focus on optimizing campaign performance, identifying growth opportunities, and coordinating between clients and internal product teams.

Location: Hybrid (Tuesdays, Wednesdays, and Thursdays in-office at the downtown Toronto office)

Salary: $70,000 - $100,000 plus bonus (Total compensation: $90,000 - $130,000)

Company

hirify.global is an AdTech company transforming the advertising landscape with an integrated platform for journey planning, execution, and reporting.

What you will do

• Lead the onboarding process and act as the primary strategic advisor for managed and self-service clients.
• Monitor account health and campaign performance to identify opportunities for retention, growth, and deeper platform utilization.
• Champion the customer experience by resolving escalations and collaborating with internal stakeholders to mitigate risks.
• Conduct strategic business reviews and performance discussions to deliver measurable business impact.
• Analyze consumer behavior data and provide feedback to product and engineering teams to support platform optimization.

Requirements

• Proven track record in Account Management, Key Account Management, or Customer Success roles.
• Fluently bilingual in English and French.
• Knowledge of trends and industry standards in Programmatic, SaaS, and media channels.
• Proficiency with CRM tools such as Salesforce, HubSpot, or Zoho and advanced MS Excel skills.
• Experience presenting to and influencing executive and C-level leadership.
• Must be able to work from the Toronto office on a hybrid schedule.

Culture & Benefits

• Flexible work environment with meal credits for in-office days.
• Comprehensive health benefits including prescriptions, dental, vision, and mental health coverage.
• Annual $300 healthcare spending account.
• In-house RMT massage services every eight weeks.
• Professional development opportunities including one-on-one coaching with the Chief Empowerment Officer's team.

Hiring process

• Virtual interview with a Talent Advisor (recorded via BrightHire).
• Virtual interview with Account Management Managers.
• Final in-person interview with the VP Operations.