Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Managing a large portfolio of clients to drive retention, feature adoption, and growth within the social advertising ecosystem with an accent on platform expertise and strategic account management. Focus on translating data into actionable insights, solving complex customer problems, and collaborating across cross-functional teams to enhance product value.

Location: Must be based in the Philippines (Hybrid role)

Company

hirify.global is an AI-powered advertising technology company that integrates media, creative, and intelligence to transform ad experiences for global brands.

What you will do

• Build and foster strong relationships with a large book of customers, acting as the primary point of contact.
• Drive feature adoption, account renewals, and expansion through proactive engagement and training.
• Become a specialist in the platform and digital advertising landscape to solve customer problems effectively.
• Collaborate with Sales, Marketing, Technical Solutions, and Product teams to ensure customer success.
• Contribute to the development of the Customer Success organization by optimizing processes and sharing best practices.

Requirements

• 4+ years of relevant experience in a customer success or similar customer-facing role.
• Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat).
• Proven ability to meet commercial targets and productivity goals.
• Strong analytical skills with the ability to translate data into insights.
• Excellent spoken and written communication skills.
• Self-driven, proactive problem-solver with a results-oriented mentality.

Culture & Benefits

• Work in a diverse, multinational environment with 750+ employees across 13 countries.
• Commitment to an inclusive culture where everyone feels respected and heard.
• Focus on professional growth and team collaboration.
• Opportunity to work with a leader in creative advertising technologies.