Technical Support Associate (AI)

TL;DR

Technical Support Associate (AI): Troubleshooting technical issues and managing integrations for the hirify.global Revenue AI platform with an accent on API-based implementations and customer success. Focus on resolving complex software issues and collaborating with global R&D teams to enhance product reliability.

Location: Hybrid in Dublin, Ireland (must be legally eligible to work in Ireland)

Company

hirify.global provides a Revenue AI Operating System that unifies data and workflows to help revenue teams close more deals.

What you will do

• Deliver timely support via email, web, and phone for EMEA customers, aligning with regional SLAs.
• Master hirify.global's product functionalities and ecosystem integrations, including Salesforce, telephony systems, and APIs.
• Collaborate with Dublin-based Success, Sales, and Product teams, and global R&D to resolve complex issues.
• Create localized self-service resources, knowledge base articles, FAQs, and technical guides.

Requirements

• Recent Bachelor of Science (BSc) in Information Technology or Computer Science.
• Technical aptitude in SaaS architecture, web components, and software troubleshooting.
• Fluency in written and spoken English.
• Legal eligibility to work in Ireland.

Nice to have

• Fluency in an additional European language (e.g., French, German, or Spanish).

Culture & Benefits

• Hybrid work model: 3 days in Dublin city centre office and 2 days flexible remote.
• Opportunity to grow a career within a fast-scaling AI company.
• Environment built on transparency, trust, and high visibility of impact.