Senior Technical Operations Engineer (Mobile SDK)

TL;DR

Senior Technical Operations Engineer (Mobile SDK): Owning complex technical support operations for retention partners with an accent on SDK troubleshooting, monetization, and mediation. Focus on driving high-priority technical escalations, implementing AI-driven support workflows, and improving operational scalability.

Location: Remote (Global)

Company

hirify.global is a US-based product company and a leader in the mobile app monetization space with a global presence.

What you will do

• Lead complex technical investigations involving SDKs, monetization, mediation, and attribution.
• Perform deep troubleshooting using logs, dashboards, and device testing to provide root cause analysis.
• Communicate directly with retention partners via Intercom and Jira to resolve high-priority issues.
• Implement AI workflows and automate repetitive support operations to increase efficiency.
• Develop scalable support processes and internal technical documentation.
• Collaborate with Product, QA, and Engineering teams to accelerate issue resolution.

Requirements

• 4+ years of experience in Technical Support, Technical Operations, or Solutions Engineering.
• Advanced English communication skills (written and spoken) are mandatory.
• Strong experience troubleshooting mobile SDK integrations in production environments.
• Proven track record of handling technical escalations and communicating with external clients.
• Proficiency with tools like Jira, Firebase, TestFlight, Android Studio, Xcode, Unity, or Charles Proxy.
• Experience using AI tools to optimize support workflows and operational efficiency.

Nice to have

• Experience with ad monetization and mediation platforms.
• Background in supporting retention or enterprise-level partners.
• Ability to build support automations or internal tools.
• Familiarity with mobile attribution and analytics platforms.
• Knowledge of mobile game publishing and live operations.

Culture & Benefits

• High degree of ownership over technical support operations instead of reactive ticket processing.
• Opportunity to work in an AI-driven environment with a focus on automation.
• Lean team structure with fast decision-making and minimal bureaucracy.
• Exposure to real technical challenges across multiple games and partners.
• Collaborative culture valuing continuous learning and professional growth.