Trust & Safety Specialist (Social Discovery)

TL;DR

Trust & Safety Specialist (Social Discovery): Investigating safety-related incidents and enforcing community guidelines on a social discovery platform with an accent on risk analysis and market insights. Focus on monitoring real-time livestreams, assessing user reports, and identifying policy gaps to ensure a safe environment for Gen Z users.

Location: Paris or Barcelona

Company

hirify.global is a Social Discovery app designed to help Gen Z create genuine connections and socialize safely online.

What you will do

• Investigate and assess user reports, applying internal guidelines objectively and consistently.
• Monitor livestreams in real-time to respond quickly to behaviors that violate Community Guidelines.
• Conduct risk assessments to determine severity, urgency, and potential impact of safety incidents.
• Identify operational, product, or policy gaps and propose improvements to enhance user safety.
• Analyze and report emerging trends within specific markets to inform Trust & Safety and Product strategies.
• Document technical bugs and contribute to the improvement of internal processes and documentation.

Requirements

• 2–4 years of experience in Trust & Safety, online moderation, or risk assessment.
• Spanish: Native, C1, or C2 level required.
• English: B2 minimum required.
• Strong understanding of youth trends and online behavioral norms.
• Knowledge of social media platforms and risk scenarios specific to social discovery apps.

Nice to have

• Experience in Customer Support.
• Experience in environments requiring real-time decision-making.

Culture & Benefits

• International and multicultural team environment.
• Strong commitment to building a safe digital space and industry-leading child protection standards.
• Mission-driven approach to redefining how Gen Z connects online.