Tier I Customer Support Specialist (Fintech)

TL;DR

Tier I Customer Support Specialist (Fintech): Handling inbound customer calls for Marcus digital bank with an accent on account inquiries, product support, and digital navigation. Focus on resolving basic troubleshooting issues and accurately documenting interactions in a high-volume call center environment.

Location: Hybrid (3 days per week in office). Must be based in Draper, UT or Richardson, TX

Company

hirify.global is a leading global investment banking, securities, and investment management firm.

What you will do

• Handle inbound customer calls as the primary point of contact for inquiries.
• Assist customers with product questions, account activity, and application processes.
• Guide customers through digital tools and website navigation.
• Perform basic troubleshooting and resolve customer account issues.
• Document all customer interactions accurately across multiple systems.
• Escalate complex or unresolved issues to Tier II support teams.

Requirements

• High school diploma or GED.
• 1+ year of customer service or contact center experience.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to multitask across systems in a fast-paced, high-volume environment.
• Problem-solving skills and strong attention to detail.
• Must be based in or able to work from the Draper, UT or Richardson, TX offices

Culture & Benefits

• Professional growth through training and development opportunities.
• Access to firmwide networks, wellness, and mindfulness programs.
• Personal finance offerings and benefits.
• Inclusive workplace culture committed to diversity and inclusion.