Customer Success Data Analyst

TL;DR

Customer Success Data Analyst (Data Analytics): Driving strategic insights and defining key metrics across customer health, engagement, retention, and expansion with an accent on leveraging AI and automation to accelerate analysis and improve forecasting. Focus on interpreting data to influence leadership decisions, shaping customer success strategies, and improving operational alignment.

Location: Hybrid work location in the United States with employment set up primarily in the US.

Salary: $202,680 – $335,000 per year

Company

hirify.global builds an enterprise AppGen platform that transforms natural language into production-ready code, integrating with business data and emphasizing security and governance.

What you will do

• Define and evolve key metrics across customer health, engagement, retention, and expansion to drive behavior.
• Deliver clear, opinionated insights and recommendations that inform strategy and planning.
• Conduct deep-dive analyses to uncover trends, risks, and opportunities across the customer lifecycle.
• Partner with leadership to design and refine segmentation, coverage models, and engagement strategies.
• Identify operational gaps across Technical Customer Experience and Customer Success and drive alignment on improvements.
• Leverage automation and AI-driven insights to accelerate analysis, improve forecasting, and surface recommendations faster.
• Collaborate with RevOps and Systems teams to ensure tools support strategic goals without owning system administration.

Requirements

• Location: Must be based in the United States with hybrid work setup.
• Strong analytical and strategic thinking skills with ability to form actionable insights.
• Experience supporting Customer Success, Technical Customer Experience, or post-sale functions in high-growth environments.
• Proven ability to influence senior stakeholders and challenge thinking.
• Comfort operating in ambiguity and defining structure where it does not exist.
• Familiarity with modern data tools, automation, and AI-enabled workflows.

Culture & Benefits

• Comprehensive benefits including medical, dental, vision, and 401(k).
• Hybrid work location policy.
• Equity and/or commission compensation dependent on position.
• Focus on high-impact problems and minimizing busywork.