Enterprise Account Coordinator (Pet Health)

TL;DR

Enterprise Account Coordinator (Pet Health): Managing day-to-day success of high-profile enterprise relationships for a pet healthcare platform with an accent on operational excellence, account management, and performance reporting. Focus on owning onboarding, renewals, and building scalable infrastructure for account growth.

Location: Hybrid (Minimum 2 days per week in the midtown Toronto office)

Salary: $55,000–$65,000

Company

hirify.global is a mission-driven company shaping the future of pet healthcare through its digital platform.

What you will do

• Act as the primary day-to-day point of contact for a portfolio of active VFB/VFG enterprise accounts.
• Lead onboarding coordination for new accounts, managing timelines, documentation, and communications.
• Build and maintain partner-facing reports on utilization, engagement, and program performance.
• Coordinate renewals and ensure long-term retention and growth of the enterprise book of business.
• Develop internal systems, playbooks, and CRM hygiene to scale account management efficiency.

Requirements

• 2–4 years of experience in account management, client success, or program coordination, preferably in B2B or SaaS.
• Strong proficiency with CRM tools and advanced spreadsheet skills for data reporting.
• Professional written and verbal communication skills for high-profile client interactions.
• Must be based in or able to commute to the Toronto office at least 2 days per week.
• Self-starter capable of managing a full book of business with minimal supervision.

Nice to have

• Experience in benefits, insurance, HR tech, or health services.
• Familiarity with project management platforms such as Jira or Confluence.

Culture & Benefits

• Comprehensive health and dental benefits for employees and their families.
• RRSP matching program with Wealthsimple and an Employee Stock Option Plan.
• Dog-friendly office environment with unlimited hirify.global access for your pets.
• Generous vacation and personal day policy.
• Parental leave top-up and opportunities for international assignments.

Hiring process

• Introductory 30-minute video call with People Operations.
• 45-minute in-person skills interview at hirify.global HQ.
• 60-minute video interview and discussion with the Senior Leadership Team.