Director, Account Management (AdTech)

TL;DR

Director, Account Management (AdTech): Heading the Japan Account Management department and overseeing a strategic account portfolio with an accent on client retention and product adoption. Focus on developing the AM team, maximizing customer value through cross-functional collaboration, and aligning local market nuances with product development.

Location: Available to work from the Tokyo office a minimum of 3 days per week

Company

hirify.global is a leader in digital performance solutions, providing transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands and agencies.

What you will do

• Lead and develop the Japan Account Management team, evaluating performance against strategic goals of client satisfaction and retention.
• Oversee a strategic account portfolio to maximize product usage and drive ongoing client satisfaction.
• Collaborate with Sales, Implementation, Finance, Product Management, and Engineering teams to ensure world-class customer service.
• Manage all billing processes and provide guidance on complex billing situations.
• Act as the primary escalation point for the AM and Sales teams regarding churn potential or client dissatisfaction.
• Ensure local market nuances and client requirements are reflected in product development and operational processes.

Requirements

• 8+ years of overall work experience with at least 4+ years of direct team management.
• Comprehensive understanding of the online media marketplace and experience with Ad Serving technology.
• Experience managing online media products, including creative trafficking and campaign management.
• Native-level Japanese and business-level English communication skills.
• Must be based in Tokyo and available to work from the office at least 3 days per week.
• Exceptional command of Microsoft Excel and PowerPoint.

Culture & Benefits

• Eligibility for bonus/commission and equity.
• Comprehensive benefits package.
• Collaborative environment working with a global leader in digital performance solutions.