Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Serving as a strategic technical advisor for enterprise customers to help them adopt, integrate, and scale hirify.global across complex technical environments with an accent on API usage, system integrations, and design-to-code workflows. Focus on reducing technical risk, accelerating adoption, and translating technical concepts into business value for executive stakeholders.

Location: Must be based in the Tokyo hub and attend in-person onboarding

Company

hirify.global is a collaborative design platform that empowers teams to brainstorm, prototype, and translate designs into code.

What you will do

• Serve as a strategic technical advisor for enterprise customers to align hirify.global adoption with business and technical goals.
• Lead structured technical engagements to assess customer environments, identify risks, and provide implementation guidance.
• Guide customers through enterprise API usage and system integrations to extend platform capabilities.
• Partner with developer teams to optimize design-to-code workflows, including Dev Mode adoption.
• Deliver technical workshops and training sessions on sophisticated platform features.
• Collaborate cross-functionally with sales, customer experience, and product teams to provide cohesive technical guidance.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or enterprise customer success within a SaaS organization.
• Strong understanding of enterprise systems, APIs, integrations, and identity management frameworks.
• Experience implementing AI-powered solutions and evaluating architectural considerations for AI technologies.
• Professional fluency in both English and Japanese is required.
• Excellent communication skills for engaging both technical and non-technical audiences.

Nice to have

• Familiarity with hirify.global or other design and developer collaboration tools.
• Experience authoring AI guideline/instruction files for MCP servers or AI agents.
• Background in frontend development or familiarity with design-to-code workflows.
• Experience delivering technical workshops or advisory services.

Culture & Benefits

• Culture of "Grow as you go," encouraging curiosity and continuous learning.
• Commitment to diversity, equity, and inclusion as an equal opportunity workplace.
• Support for individuals with disabilities through reasonable accommodations during the hiring process and employment.