Customer Support Specialist (Healthtech)

TL;DR

Customer Support Specialist (Healthtech): Providing email-based support for the hirify.global app with an accent on high-quality communication and user problem resolution. Focus on managing user requests, escalating technical bugs to engineering, and identifying product improvement opportunities.

Location: Remote (Must be based in EU time zone)

Compensation: Up to €11.10 gross per hour

Company

Flo is the world's leading health and fitness app for female health, providing AI-powered, privacy-first, and clinically backed digital health solutions to millions of users.

What you will do

• Respond to user inquiries regarding app usage via email in a timely and accurate manner.
• Escalate technical issues and bugs to the engineering team.
• Analyze user needs and provide actionable insights to the product team.
• Contribute to projects aimed at improving internal support processes.
• Maintain high standards of answering speed and support quality.

Requirements

• Excellent command of English.
• Availability to work in the EU time zone.
• Strong communication and problem-solving skills.
• Patience and the ability to handle stress.
• Love for modern technologies.

Nice to have

• Knowledge of additional foreign languages.

Culture & Benefits

• Strictly freelance contractor basis (no standard employee benefits like health insurance or paid leave).
• Specific 2/2 shift schedule (2 active days, 2 days off) with 11-hour shifts.
• Mission-led, product-driven environment focused on craft and impact.
• Opportunity for accelerated professional growth through high-scale product work.
• Participation in performance incentive schemes.