Customer Support Specialist

TL;DR

Customer Support Specialist: Providing high-quality assistance to B2C/B2B clients for web data gathering solutions with an accent on technical troubleshooting and customer satisfaction. Focus on resolving complex issues via chat and email, collaborating with technical teams, and maintaining high service standards during evening shifts.

Location: Must be based in Vilnius, Lithuania (Hybrid: 3 office days/2 WFH).

Company

hirify.global is a leading provider of cutting-edge web data gathering solutions, serving thousands of businesses including Fortune 500 companies.

What you will do

• Act as the primary point of contact for B2C and B2B customers.
• Collect and verify information from clients and internal databases.
• Provide proactive support to maintain and enhance customer satisfaction throughout the lifecycle.
• Resolve customer issues efficiently via online chat and email.
• Collaborate with technical teams to understand and explain IT business logic.
• Work the evening shift from 17:00 to 01:00 EET.

Requirements

• Proven experience in customer support or related roles.
• Excellent communication skills in English and Lithuanian.
• Investigative mindset with a strong problem-solving attitude.
• Tech-savvy personality with the ability to learn independently.
• Experience with Proxies, VPNs, or similar products.
• Ability to work evening shifts (17:00–01:00 EET).

Culture & Benefits

• Hybrid work model with WFA options and yearly workation.
• Access to vast internal and external learning resources and professional communities.
• Private health insurance and 24/7 gym access.
• Mental well-being support including sessions with psychologists.
• Modern office perks at Cyber City and inclusive family-related time-off policies.