Customer Support Specialist

TL;DR

Customer Support Specialist: Solving tickets and maintaining productivity standards across various hirify.global verticals with an accent on customer journey and customer advocacy. Focus on responding to standard tickets via email and live messaging, and collaborating with Customer Success, cross-vertical operational teams, and Sales.

Location: For this position we welcome everyone to apply, but we will prioritize applications from locations in EMEA.

Salary: €13.000 — €30.350 EUR

Company

hirify.global is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease.

What you will do

• Solve tickets per week across various hirify.global verticals.
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals.
• Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
• Be the voice and the ear for our users.

Requirements

• Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
• Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
• Experience using CRM tools to manage customer interactions and support workflows.
• Proven ability to collaborate with multiple stakeholders who have varying priorities.
• Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
• Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
• Fluent in written and spoken English.

Nice to have

• Experience working hirify.globally or in a fast-growing organization.
• Familiarity with HR, Payroll, Healthcare, and/or Pension systems.

Culture & Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Learning budget.

Hiring process

• Interview with recruiter.
• Interview with future manager.
• Interview with team members (no managers present).
• Bar Raiser Interview.