Customer Care Specialist

TL;DR

Customer Care Specialist (Fintech): Providing exceptional support to global users raising funds for various causes with an accent on resolving complex escalations and bank transfer verifications. Focus on delivering a human, empathetic experience while driving continuous product improvement through customer feedback.

Location: Must be based in Dublin, Ireland (Hybrid role, requires office attendance a few times a month).

Company

hirify.global is the world’s leading community-driven fundraising platform, dedicated to helping individuals and nonprofits raise money for important causes.

What you will do

• Provide human-centric support via live messaging, email, and phone for complex user needs.
• Troubleshoot bank transfer verifications and navigate sensitive fundraising dynamics.
• Champion customer feedback to drive product improvements and operational efficiency.
• Collaborate with internal teams to resolve escalations and optimize user success.
• Participate in ad-hoc projects aligned with team vision and annual objectives.

Requirements

• Must be based in Dublin, Ireland or able to work from the Dublin office.
• Strong communication skills in English, both written and verbal.
• Metric-driven mindset with a focus on accountability and high performance.
• Tech-savvy with the ability to learn new tools and troubleshoot issues in real-time.
• Strong emotional intelligence and critical thinking skills.
• Ability to work in a hybrid environment with regular office attendance.

Nice to have

• Fluency in German or French.

Culture & Benefits

• Competitive pay and comprehensive healthcare benefits.
• Financial assistance for hybrid work and family planning.
• Generous parental leave and flexible time-off policies.
• Access to mental health and wellness resources.
• Opportunities for professional growth through learning and development programs.
• Active commitment to diversity, equity, and inclusion initiatives.