Revenue Lifecycle Manager (SaaS)

TL;DR

Revenue Lifecycle Manager (SaaS): Managing the post-acquisition customer journey to maximize Net Revenue Retention (NRR) and reduce churn with an accent on unit economics and monetization strategy. Focus on designing experiments to fix funnel friction and building automated expansion playbooks.

Location: México, Mexico

Company

hirify.global is a fast-growing SaaS company focused on providing tools for small businesses.

What you will do

• Analyze and improve key SaaS metrics including NRR, GRR, LTV:CAC, and expansion velocity.
• Map the post-sales customer journey to identify and resolve friction points where users drop off.
• Collaborate cross-functionally with Product, Customer Success, and Marketing to align product value with monetization.
• Build and iterate on automated expansion triggers, renewal playbooks, and lifecycle email tracks.
• Own the unit economics of the customer lifecycle to hunt down churn and drive growth.

Requirements

• 4+ years of experience in Revenue Operations, Growth Marketing, or Customer Success Operations within B2B SaaS.
• Deep understanding of SaaS metrics (MRR/ARR, NRR, GRR, Churn, LTV, CAC).
• Hands-on experience with tools like HubSpot, Salesforce, Stripe, Mixpanel, Amplitude, ChurnZero, or Gainsight.
• Proven track record of measurably improving retention or expansion revenue.
• Must be based in Mexico.
• Experience working with US small business customers is preferred.

Culture & Benefits

• Fast-paced startup environment with a culture of rapid experimentation and iteration.
• High degree of ownership and autonomy for a "builder" mindset.
• Lean operations with zero "enterprise baggage" or rigid corporate approval processes.