Customer Support Representative (SaaS)

TL;DR

Customer Support Representative (SaaS): Handling client inquiries and troubleshooting product/training issues for beauty and wellness management software with an accent on active listening and problem-solving. Focus on resolving technical issues via phone, email, and live chat and documenting cases in Salesforce.

Location: Remote (Must be able to work EST hours)

Salary: $19/hr

Company

A software company providing forward-thinking management software and tools for the beauty and wellness industry globally.

What you will do

• Handle client inquiries via phone, email, and live chat by identifying the nature of problems through inquisitive questioning.
• Troubleshoot product and training-related questions to ensure client success.
• Document issues and provide resolutions within Salesforce.
• Maintain up-to-date knowledge of Meevo products, integrations, and internal business processes.
• Actively listen to and advocate for customer needs.

Requirements

• Availability to work EST hours: M-F 11:30AM to 8:15PM and Sat 9:00AM-5:45PM.
• 0-5 years of experience in a customer service-related role.
• Bachelor’s or Associate degree preferred.
• Reliable Internet Service Provider.
• Strong verbal and written communication skills.
• Technical savviness and the ability to learn new software/hardware quickly.

Nice to have

• Experience with Salesforce.
• Knowledge of the beauty industry.

Culture & Benefits

• Generous time off: 3 weeks PTO, 10 paid holidays, 5 sick days, and 1 personal day.
• Subsidized medical, dental, and vision insurance.
• 100% company-paid life insurance and long-term disability insurance.
• 401(k) retirement plan with a 100% match up to 4%.
• Unlimited access to Udemy for continuous learning and professional development.