Customer Loyalty Representative (SaaS)

TL;DR

Customer Loyalty Representative (SaaS): Handling inbound cancellation calls and outbound payment recovery to retain customers with an accent on proactive support and active listening. Focus on identifying upsell opportunities and aligning identity, privacy, and security solutions with customer needs.

Location: Remote (USA)

Salary: $52,000–$56,000 annually

Company

hirify.global is a digital safety company providing a category-defining suite of intelligent products to protect millions of users from digital threats.

What you will do

• Handle inbound customer cancellation calls to maximize customer retention.
• Conduct daily outbound calls to resolve failed subscription payments.
• Provide proactive support and active listening to ensure high customer satisfaction.
• Evangelize hirify.global's mission and consult customers on best practices for online identity protection.
• Identify retention and upsell opportunities by aligning product solutions with unique customer needs.
• Maintain up-to-date knowledge of industry best practices to serve as a trusted resource.

Requirements

• 1-2 years of sales or retention experience with a proven track record of meeting or exceeding performance metrics.
• Must be based in the United States.
• Strong business acumen and the ability to think creatively to solve customer needs.
• Self-motivated, engaging personality, and a team-oriented mindset.
• Availability to work 9am - 6pm MT (8am - 5pm MT on Saturdays) with Thursdays and Sundays off.

Culture & Benefits

• Full remote, work-from-home environment.
• Competitive compensation including an hourly rate plus commission.
• Generous health and wellness benefits.
• Retirement savings plans and parental leave.
• Inclusive community and equal employment opportunity workplace.