Background Verification Analyst

Location: United States; remote

Company

hirify.global provides software and services for the multifamily housing industry, including resident screening operations.

What you will do

• Review and analyze criminal records and background-check data to assess applicant eligibility and mitigate client risk.
• Develop expertise in screening software and maintain compliance with Fair Credit Reporting Act requirements.
• Respond to client and consumer inquiries by phone and email and explain next steps in the screening process.
• Provide accurate, timely updates on open tasks while meeting deadlines and service-level agreements.
• Support peers with workload management and problem resolution, and participate in training and team meetings.
• Use approved generative AI tools while checking outputs for accuracy, alignment, hallucinations, and unauthorized exposure of personally identifiable information.

Requirements

• Strong attention to detail and the ability to work efficiently in a fast-paced, high-stress environment.
• Excellent verbal and written communication skills, including the ability to manage and de-escalate difficult phone conversations.
• Ability to follow established rules and regulations, prioritize tasks, and meet strict deadlines.
• Professional collaboration skills, adaptability, willingness to learn, and openness to coaching.
• Ability to protect sensitive and personally identifiable information and apply sound judgment when reviewing AI-generated outputs.

Nice to have

• Experience handling sensitive information.
• Experience managing difficult conversations and delivering unfavorable decisions.
• Experience in the multifamily housing industry.
• Bachelor's degree.

Culture & Benefits

• Remote work arrangement.
• Ongoing training sessions and team meetings.
• Structured coaching and collaboration with peers.