Customer Experience Associate (iGaming)

TL;DR

Customer Experience Associate (iGaming): Providing frontline support to customers and resolving inquiries across multiple channels with an accent on product knowledge and conflict resolution. Focus on maintaining high-quality communication via phone, email, and chat while advocating for player needs to drive business growth.

Location: Must be based in the US (Las Vegas, NV mentioned)

Salary: $19.00 per hour

Company

Publicly traded technology company specializing in regulated gaming and sports betting.

What you will do

• Provide exceptional customer service by resolving inquiries in a timely manner.
• Manage high-quality communications via phone, email, chat, and social media.
• Utilize deep product knowledge to keep customers engaged and connected.
• Apply conflict resolution skills to promote the brand.
• Advocate for players to contribute to business growth.

Requirements

• Must be at least 21 years of age due to state licensing requirements.
• Must be based in the US.
• Ability to work varying shifts between 6:00 am and 12:00 am, including weeknights and weekends.
• Proficiency with ServiceNow or other ticketing systems and Microsoft Office.
• Prior online customer support or relevant experience.
• Bachelor's degree or equivalent work experience preferred.

Culture & Benefits

• Bonus, equity, and benefits provided as applicable.
• Environment driven by AI innovation and emerging technology.
• Equal-opportunity employer committed to diversity and inclusion.