Customer Service Agent (iGaming)

TL;DR

Customer Service Agent (iGaming): Providing multi-channel support for customers across several gaming brands with an accent on communication in Dutch and English. Focus on resolving complex player inquiries, ensuring compliance with GRC obligations, and collaborating with safety and payment teams.

Location: Hybrid (Malta). No visa sponsorship provided.

Company

One of Europe’s leading betting and gaming operators with a diversified portfolio of brands and a reputation for technological excellence.

What you will do

• Deliver customer support in Dutch and English across LiveChat, email, and telephone.
• Guide players through the website and mobile app platforms, assisting them in using services and products.
• Work closely with Player Safety, Payments, and CRM departments to ensure a safe gambling experience.
• Provide useful feedback on customer experiences to improve product and service quality.
• Ensure adherence to Governance, Risk & Compliance (GRC) obligations and report non-compliance incidents.

Requirements

• Fluency in Dutch and English, both spoken and written, is essential.
• Must be based in or have the right to work in Malta (no visa sponsorship provided).
• Experience in complex problem solving.
• Ability to multi-task in a fast-paced environment.
• Good understanding of basic internet and technical concepts.

Culture & Benefits

• Flexible Hybrid working (Office/home) with 6 weeks of fully remote work per year.
• €500 annual well-being allowance.
• Private health insurance and 24 days of holiday plus public holidays.
• Subsidised meals and anniversary awards.
• Dedicated career development plan and a friendly office atmosphere.