Customer Service Associate (Igaming)

TL;DR

Customer Service Associate (Igaming): Providing exceptional support to clients by addressing queries related to account management, payments, and gaming services with an accent on professional communication and issue resolution. Focus on achieving team targets, maintaining high service standards, and ensuring a positive user experience in a fast-paced environment.

Location: Must be based in Sofia, Bulgaria

Company

hirify.global is a leading gaming technology company providing business intelligence-driven software, services, and content for the global gaming industry.

What you will do

• Provide exceptional customer support via chat, email, and phone.
• Resolve customer queries regarding log-in, payments, withdrawals, and bonuses.
• Maintain professional and friendly communication standards.
• Adhere to company procedures and internal service protocols.
• Meet predetermined personal and team performance targets.
• Stay updated on product knowledge and industry regulations.

Requirements

• Fluent in English (C1 level), with a preference for British and Irish accents.
• Previous experience in online customer support or client-facing roles.
• Strong computer literacy and multitasking abilities.
• Personal interest in sports.
• Ability to work in shifts to accommodate professional commitments.
• Strong team player mindset with a focus on knowledge sharing.

Culture & Benefits

• Comprehensive health, dental, and life insurance plans.
• 25 days of paid annual leave.
• Performance bonuses and internal growth opportunities.
• MultiSport card and wellness allowances.
• Company-sponsored training programs and social events.
• Additional bonuses for life events like weddings and births.