11 часов назад
Customer Support Agent (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Agent (iGaming): Providing assistance and troubleshooting for Casino, eSports, and Sports products with an accent on user satisfaction and first-contact resolution. Focus on resolving technical issues and guiding customers through deposit methods and internal rules.
Location: Remote (Worldwide)
Company
A gaming platform focusing on Casino, eSports, and Sports products.
What you will do
- Deliver prompt assistance via chat and email regarding deposit methods, current offers, and bet settlements.
- Resolve technical issues and guide clients through problem-solving processes.
- Collaborate with a diverse remote team to maintain a positive team culture.
- Make informed, independent decisions to address client needs and concerns.
Requirements
- Previous customer service experience.
- Tech-savvy approach and ability to quickly adapt to new tools and software.
- Strong written and verbal communication skills in English.
- Flexibility to work varying shifts in a 24/7 support team.
Nice to have
- Experience in the iGaming sector.
- Knowledge or experience with cryptocurrency.
- Fluency in Turkish, French, Spanish, or Japanese.
Culture & Benefits
- 25 days of paid time off (PTO).
- Equipment allowance.
- Flexible remote work environment.
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