Support Specialist L1 (Igaming)

TL;DR

Support Specialist L1 (Igaming): Consulting partners via internal communication channels and maintaining the internal knowledge base with an accent on efficient issue resolution and technical documentation. Focus on solving analytical tasks and managing ticket tracking systems to ensure high service availability.

Company

hirify.global is a B2B software provider for the igaming industry.

What you will do

• Consult partners through internal communication channels.
• Maintain and update the internal knowledge base.
• Manage and resolve issues using ticket tracking systems.
• Perform analytical tasks to resolve technical problems.
• Work with technical documentation to provide accurate support.

Requirements

• Experience as an L1 Support Specialist in B2B, B2C, or Gaming sectors.
• English level: B2 or higher
• Proficiency with ticket tracking systems such as JIRA, Zendesk, or ServiceDesk.
• Experience maintaining a knowledge base via Confluence.
• Strong business correspondence and communication skills.
• Stress resistance and ability to work under high workload.

Nice to have

• Basic understanding of API principles.