Group Director, Experience Strategy (Pharma)

TL;DR

Group Director, Experience Strategy (Pharma): Leading omnichannel and personalized experience strategies for oncology brands with an accent on data-backed storytelling and cross-functional collaboration. Focus on defining innovative deliverables, driving organic growth, and ensuring seamless patient and HCP engagement within the life sciences industry.

Location: New York, NY, USA

Salary: $143,170 - $206,000 yearly

Company

hirify.global INTOUCH is a global, full-service marketing agency network serving the life sciences industry, integrated within a commercialization platform.

What you will do

• Lead the execution of core experience strategy deliverables including omnichannel and content plans.
• Analyze qualitative and quantitative data to generate actionable insights and strategic recommendations.
• Collaborate with senior leadership to define innovative deliverables that drive client success.
• Understand end-user needs and optimize user flows to reduce friction and improve accessibility.
• Support organic growth and new business initiatives for the agency.
• Model inclusive behaviors and demonstrate a commitment to diversity, equity, and inclusion.

Requirements

• 10+ years of experience in Omnichannel, Experience, or Digital Strategy.
• Experience in Oncology is mandatory for this client assignment.
• Proven background in the Pharmaceutical, Biotech, or Healthcare Marketing industries.
• Exceptional communication and presentation skills for senior stakeholders.
• Proficiency with journey mapping tools (Miro, Mural) and CRM/automation platforms (Veeva, Salesforce).
• Must be authorized to work in the U.S. as this role is based in the United States.

Nice to have

• Experience with AI systems and frameworks.
• Strong analytical skills with proven experience in customer research.

Culture & Benefits

• Commitment to an inclusive culture that embraces diversity in backgrounds and experiences.
• Focus on patient-minded innovation and client delight.
• Competitive salary and comprehensive benefits package.
• Opportunities for continuous professional development and talent growth.