Associate Project Manager

TL;DR

Associate Project Manager: Supporting maintenance and support operations by managing service tickets, coordinating teamwork, and tracking requests. Focus on providing regular progress updates to stakeholders and driving the resolution of client issues.

Location: Remote

Company

hirify.global is a company with a motivated and highly professional team.

What you will do

• Manage customer requests and ticket lifecycles across different support channels.
• Manage internal team tasks and system errors, prioritizing them based on urgency and technical impact.
• Coordinate technical tasks and team workload, including deployments and platform refreshes.
• Communicate with stakeholders through regular meetings, emails and other channels.
• Work on documentation, including technical proposals, summaries, and reports.

Requirements

• Fluent English (C1 preferred) with excellent verbal and written communication skills.
• At least 1 year of experience in a customer-facing, support, coordination, or operational role.
• Understanding of support and maintenance processes, ticket lifecycle management, and prioritisation principles.
• Highly responsible and proactive approach, with the ability to take ownership of tasks.
• Strong organizational, analytical, and time-management skills.
• Working hours 11:00 - 20:00 GMT+3.

Nice to have

• Hands-on experience with project management, issue tracking, and ticketing tools (such as Jira, Service Desk, Intercom, or similar).
• Understanding of SDLC, Agile framework and principles.
• Experience working with Salesforce or Salesforce-based environments.
• Familiarity with AI tools like ChatGPT.

Culture & Benefits

• Work in a modern business center, just a five-minute walk from the subway, or remotely.
• Performance review.
• Program of corporate discounts.
• Corporate events to foster a team spirit.
• Possibility of training and obtaining certifications.