Senior Registrar Operations Lead (Domains)

TL;DR

Senior Registrar Operations Lead (Domains): Ensuring operational excellence across the domains business by managing complex escalations, compliance, and registry partnerships with an accent on domain lifecycle management and technical problem-solving. Focus on driving automation, improving operational workflows, and mitigating domain abuse in collaboration with Engineering, Legal, and Security teams.

Location: Must be based in the United States (Remote or Hybrid in NYC).

Salary: $115,500 - $227,500 USD

Company

hirify.global is a design-driven platform empowering millions of entrepreneurs to build brands and businesses online through a comprehensive suite of website, domain, and commerce tools.

What you will do

• Act as the senior escalation owner for high-impact domain-related customer issues.
• Manage UDRP cases, registry compliance, and enforcement actions in partnership with Legal.
• Perform root-cause analysis and provide guidance on complex domain workflows.
• Collaborate with Security and Trust teams to identify and mitigate domain abuse.
• Partner with Engineering to drive automation and scalability of registrar operations.
• Serve as the primary point of contact for registries and external partners.

Requirements

• 10+ years of experience in the domain industry, registrar operations, or compliance.
• Deep expertise in domain lifecycle management across gTLDs and ccTLDs.
• Strong knowledge of ICANN policies, UDRP processes, and GDPR.
• Hands-on experience with EPP, REST APIs, DNS, and registry platforms.
• Proven ability to partner with Engineering to reduce manual operations.
• Must be based in the United States.

Culture & Benefits

• Choice of medical plans with 100% covered premium options.
• Retirement benefits with employer match.
• 12 weeks of paid parental leave and family care leave.
• Flexible paid time off.
• Education reimbursement and global employee assistance programs.
• Dog-friendly workplace with free lunch and snacks in NYC office.