Hotel And Travel Billing Lead (Travel)

TL;DR

Hotel And Travel Billing Lead (Travel): Leading end-to-end billing operations and reconciliation for accommodation and travel with an accent on supplier payments and client invoicing. Focus on streamlining financial processes, managing a large transactional team, and improving DSO to positively impact cashflow.

Location: Hybrid role based in Manchester, UK

Company

A global, multi-award winning Business Travel Company specializing in straightforward travel management through a fusion of cutting-edge technology and exceptional customer service.

What you will do

• Lead a billing function consisting of 3 direct reports and 35 total staff.
• Oversee end-to-end billing operations, including Accommodation, Travel, and consolidation teams.
• Manage the reconciliation of supplier payments and client invoicing to ensure accuracy and transparency.
• Implement SLAs and KPIs to improve DSO and positively impact company cash flow.
• Collaborate with Business Systems teams and external vendors to identify and implement process improvements.
• Handle escalations from high-risk customers and resolve complex billing queries professionally.

Requirements

• Proven success leading large transactional teams, ideally within a shared service environment.
• Extensive end-to-end expertise in Accounts Receivable (AR) and Accounts Payable (AP) processes.
• Over five years of accounting experience, gained through practice and/or formal qualifications.
• Strong ability to manage and influence stakeholders across various levels of the organisation.
• Location: Must be based in Manchester for a hybrid work arrangement.

Culture & Benefits

• Standard work week: Monday to Friday, 37.5 hours.
• Unlimited refer-a-friend bonus of £1000.
• Generous holiday entitlement and a day off for your birthday.
• Staff awards and Employee Assistance Programme.
• Exclusive hotel and airline discounts.
• Inclusive, bright, and fast-paced company culture.