Support Technician I (Fintech)

TL;DR

Support Technician I (IT Support): Providing hardware and software support for business operations with an accent on installation, configuration, and maintenance of end-user devices. Focus on resolving technical incidents via Service Now, managing IT assets, and supporting audio-visual technologies for corporate events.

Location: 5 days in office in Fort Worth, TX. Visa sponsorship is not available.

Company

hirify.global is a global provider of auto finance solutions and a wholly owned captive finance subsidiary of General Motors.

What you will do

• Install, configure, and maintain desktops, laptops, tablets, and peripherals throughout the organization.
• Resolve hardware and software incidents using the Service Now ticketing system.
• Support meeting events, training classes, and presentations using audio-visual technologies.
• Manage IT assets according to tracking, receiving, and disposal procedures.
• Conduct hardware preparation and setup for end users.
• Provide first-level support for phone equipment and network functionality.

Requirements

• 0-2 years of experience in enterprise technical support.
• Must be based in Fort Worth, TX (5 days in office, Monday-Friday).
• Must not require visa sponsorship for this position.
• Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS.
• Knowledge of Windows Desktop and Server OS and associated hardware.
• Experience with remote desktop management technologies (SCCM, imaging, RDP).
• Valid state driver's license.

Nice to have

• Relevant professional certifications such as A+, Net+, MSP, or ITIL.
• Experience with Mac and iOS.
• Knowledge of GenAI prompting techniques and AI-assisted automation.
• Bachelor's or Master's degree in a related field.

Culture & Benefits

• Comprehensive benefits package available on day one.
• 401K matching and tuition assistance.
• 12 weeks of 100% paid bonding leave for new parents.
• GM employee auto discount and community service pay.
• Nine company holidays and a supportive community environment.