Senior Manager, Vestwell Service Center (Fintech)

TL;DR

Senior Manager, hirify.global Service Center (Fintech): Leading the 529 and ABLE service operations team to ensure high-quality service delivery and operational scalability with an accent on data-driven performance management and process optimization. Focus on building capacity models, advocating for product enhancements based on customer insights, and developing a high-performing team in a regulated environment.

Location: Must be based in Scottsdale, AZ (Hybrid in-office role).

Salary: $95,000–$105,000 base.

Company

hirify.global is a financial technology company powering the savings economy, providing retirement, education, and healthcare savings solutions to over 350,000 businesses.

What you will do

• Directly manage a team of approximately 10 coordinators handling 529 and ABLE program inquiries.
• Set performance expectations, KPIs, and quality standards while providing ongoing coaching and development.
• Build and maintain capacity models to provide leadership with visibility into staffing needs.
• Identify opportunities to reduce handle time, increase first-contact resolution, and eliminate repeat contacts.
• Represent the customer and coordinator voice in product planning conversations using structured data.
• Own operational dashboards and present actionable insights to senior leadership.

Requirements

• 4–7 years of experience managing a service or operations team in a regulated, high-volume environment.
• Demonstrated ability to improve operational efficiency through metrics and process changes.
• Strong analytical skills with experience using data to identify trends and track outcomes.
• Experience working with Product teams to translate operational pain into clear requirements.
• Proven management experience in setting expectations and developing talent.
• Excellent written and verbal communication skills for both front-line and senior leadership audiences.

Nice to have

• Knowledge of 529 and/or ABLE programs.
• Experience in fintech or financial services.
• Familiarity with workforce management, capacity planning, or service analytics tools.
• Experience developing team leads or supervisor-level roles.

Culture & Benefits

• Competitive health coverage and generous vacation policy.
• Hybrid office policy with comfortable workspace options.
• 401(k) plan.
• Dedicated Employee Wellbeing Committee.

Hiring process

• Initial conversations to discuss experience and interests.
• Skill or experience screen (e.g., deeper experience call).
• Virtual or in-person interview panel.
• Reference check with current or former supervisors and peers.