Service Performance Manager (Digital Out of Home)

TL;DR

Service Performance Manager (Digital Out of Home): Governing and improving the operational performance of a nationwide digital estate with an accent on performance visibility, service governance, and commercial outcomes. Focus on establishing reporting frameworks, identifying drivers of underperformance, and reducing revenue leakage through data-led insight.

Location: Holborn and Leicester Square, London

Company

hirify.global is a leading media and entertainment company operating diverse platforms used by millions.

What you will do

• Establish a trusted view of estate performance covering uptime, faults, and campaign delivery.
• Provide structured oversight of performance for internal teams and external partners to ensure accountability.
• Develop and standardize service performance frameworks, including KPIs, SLAs, and service health metrics.
• Analyze the impact of service performance on revenue and brand to reduce revenue leakage.
• Support the evolution of monitoring and analytics capabilities, including AI-driven analysis.

Requirements

• Technical familiarity with large-scale distributed digital infrastructure, connectivity, and digital signage.
• Strong analytical thinking and data analysis capabilities to translate findings into actionable narratives.
• Commercial awareness of how technical performance impacts client outcomes and revenue.
• Ability to influence and drive action across technical and commercial teams without direct line authority.
• Digital fluency with modern tools, including AI-enabled platforms.

Culture & Benefits

• Inclusive work environment that nurtures and celebrates diversity.
• Opportunity to influence the build and deployment of products used by millions.
• Collaborative ecosystem partnering with Engineering, Product, Data, and Commercial teams.
• Commitment to accessibility with reasonable adjustments available during recruitment and employment.