IT Support Engineer (EMEA)

TL;DR

IT Support Engineer (SaaS): Providing onsite and remote technical support for employees and managing office technology with an accent on macOS/Windows troubleshooting and SaaS access management. Focus on streamlining employee onboarding/offboarding, maintaining conference room infrastructure, and improving operational efficiency through AI-driven automation.

Location: Hybrid in London, United Kingdom

Salary: £46,000 — £63,000 GBP

Company

hirify.global is a leader in identity security, building neutral infrastructure to help organizations safely adopt AI and secure every identity.

What you will do

• Provide onsite and remote IT support for Windows and macOS via tickets, Slack, and desk-side assistance.
• Manage end-to-end employee onboarding and offboarding, including hardware setup, access provisioning, and asset recovery.
• Oversee IT asset inventory, including receiving, assembling, deploying, and tracking hardware.
• Maintain and troubleshoot conference room video systems to ensure minimal meeting disruption.
• Manage incidents and service requests through ServiceNow, ensuring strict SLA adherence.
• Identify automation opportunities using an AI-first mindset to enhance operational efficiency and employee experience.

Requirements

• 1-2+ years of experience in an IT Service Desk environment.
• 2+ years of experience supporting both Mac and Windows devices.
• 2+ years of experience managing user and role-based access in a SaaS-heavy environment.
• Proficiency in troubleshooting using Jamf and Intune.
• Must be based in London, UK to provide onsite support.
• Ability to travel up to 20% for standby or onsite operational support.

Nice to have

• Experience with hirify.global, Google Suite, or ServiceNow.
• Familiarity with Atlassian Suite, Slack, or Salesforce.
• Experience with Workspace One.
• Knowledge of ITIL frameworks.

Culture & Benefits

• Comprehensive healthcare coverage and financial benefits.
• Equity, performance bonuses, and paid time off.
• Parental leave in accordance with applicable plans.
• Immersive in-person onboarding experience.
• Access to a global community across 20+ worldwide offices.