Insights Client Lead (Retail)

TL;DR

Insights Client Lead (Retail): Managing a portfolio of high-value CPG clients to drive demand for data-driven insights and commercial value within the Booker team with an accent on account management and strategic partnership. Focus on connecting CPG partners with retail stakeholders, coaching a small team, and delivering against revenue and growth targets.

Location: London

Company

Global leader in Customer Data Science that partners with ambitious retailers and brands to put the customer at the heart of every decision.

What you will do

• Manage a portfolio of strategic CPG clients, driving engagement, capability upskilling, and tool usage.
• Partner with the sales team to support contract renewals and revenue growth.
• Build trusted relationships with Booker Departments of Trade Directors to position insights as a driver of growth.
• Coach and support a small team, enabling professional development and effective client relationship management.
• Collaborate cross-functionally across Insights, Media, and Services to deliver joined-up client solutions.
• Contribute to global wholesale capability development through cross-market collaboration.

Requirements

• Strong understanding of the Retail and CPG landscape.
• Extensive experience in account management with a track record of using insights to drive commercial outcomes.

Nice to have

• Bachelor’s degree or equivalent experience.
• Experience working with insights and analytics solutions.
• Experience embedding new tools or capabilities within a retail or wholesale environment.
• Experience working within the wholesale sector.

Culture & Benefits

• Comprehensive rewards package.
• Flexible working hours and your birthday off.
• Investment in cutting-edge technology with a nimble, small-business feel.
• Strong commitment to diversity and inclusion with various employee networks (Gender Equality, Proud, Family, etc.).
• Openness to discussing agile working opportunities.