Customer Service Technician (Telecom)

TL;DR

Customer Service Technician (Telecom): Installing, maintaining, and troubleshooting high-speed internet, video, and voice networks with an accent on outside plant facilities and fiber optic upgrades. Focus on performing field installations, repairing cabling, and ensuring best-in-class customer experience in rural markets.

Location: Montpelier, VA

Company

hirify.global is a telecommunications provider delivering fast, reliable internet connections across twenty states in the Midwest and South, focusing on upgrading copper infrastructure to fiber optic technologies.

What you will do

• Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including wiring and equipment.
• Perform maintenance and repair tasks on outside plant facilities.
• Execute physical field work including climbing poles, digging, burying cables, and working in utility access holes.
• Ensure strict adherence to all safety rules and regulations during field operations.
• Collaborate with other technical personnel to resolve network issues.
• Support sales and marketing activities by directing customer-facing work and providing referrals.

Requirements

• High School diploma or equivalent experience.
• Must be based in or able to work in Montpelier, VA.
• Ability to handle 28-foot extension ladders (up to 75 lbs) and utility covers (up to 150 lbs).
• Ability to work in confined spaces, work aloft, and operate outside in all weather conditions.
• Valid driver’s license and a satisfactory driving record.
• Basic computer skills, including proficiency with MS Office applications.

Nice to have

• Prior experience as a customer-facing telecom operations technician.
• Basic electricity training or certification.
• Experience with ADSL installation and repair.
• A+ or Network+ certifications.

Culture & Benefits

• Comprehensive medical, dental, vision, and life insurance.
• 401K plan with company match.
• Employee assistance program and a variety of voluntary benefits.
• Commitment to diversity, inclusion, and making high-quality internet accessible to underserved communities.