Customer Success Engineer (BIM)

TL;DR

Customer Success Engineer (BIM): Supporting the deployment and adoption of construction automation workflows with an accent on Tekla and Revit integration. Focus on configuring project workflows, resolving technical challenges for global clients, and bridging the gap between customer needs and product development.

Location: Remote (Must be based in the United Kingdom)

Company

hirify.global is a construction technology company transforming how systems are configured, coordinated, and delivered through automation and digital workflows.

What you will do

• Support onboarding, deployment, and ongoing adoption of platform workflows across client projects.
• Configure and test Tekla and Revit workflows, including integrations and downstream fabrication processes.
• Work directly with customers to understand delivery requirements and project objectives.
• Collaborate with product and development teams to support testing, validation, and continuous improvement.
• Help define and maintain best-practice implementation approaches and technical documentation.
• Support workshops, training sessions, and customer review meetings.

Requirements

• Advanced working knowledge of Tekla Structures is essential.
• Strong working knowledge of Revit and BIM delivery workflows.
• Minimum 3 years of experience within the Architecture, Engineering, or Construction industry.
• Experience supporting digital delivery, BIM coordination, or technical implementation workflows.
• Strong communication and stakeholder management skills.
• Comfortable working directly with customers and problem-solving in live project environments.

Nice to have

• Understanding of fabrication, offsite construction, or DFMA workflows.
• Experience in technical support, customer success, or software deployment.

Culture & Benefits

• Remote-first environment with a flexible working style.
• Generous holiday allowance: 23 days paid holiday plus public and bank holidays.
• Additional winter leave between Christmas Eve and January 1st.
• Aviva Health Insurance.
• Relaxed, collaborative culture with regular in-person company events.
• Autonomy and responsibility in a greenfield development environment.