Technical and Programme Lead (AI)

TL;DR

Technical and Programme Lead (AI/Automation): Building and scaling AI-driven automation and integration systems for CX operations with an accent on operational efficiency and AI agent deployment. Focus on designing cross-system workflows, integrating diverse CX tools, and leading complex technical programs from scoping to production.

Location: hirify.global (Global)

Salary: €79,700 — €89,650

Company

hirify.global is a global HR platform that enables businesses to recruit, pay, and manage international teams compliantly.

What you will do

• Lead the delivery of CX automation and AI initiatives from initial scoping and design through to production and iteration.
• Build and maintain AI agents and automated workflows to improve specialist effectiveness and reduce manual handling.
• Own the technical delivery of CX tooling, including integrations between Zendesk, internal platforms, and external REST APIs.
• Manage complex, multi-phase technical programs, owning dependencies and communicating proactively across functions.
• Define success metrics for automation initiatives and use operational data to validate impact and drive iterations.
• Partner with engineering, product, and data teams to align on architecture and resolve deep technical constraints.

Requirements

• Hands-on experience building automation and integration systems specifically within a CX, support, or operations context.
• Technical proficiency in designing and debugging APIs, webhooks, and using AI-assisted development tools (e.g., Claude Code, Cursor).
• Solid experience with low-code/no-code workflow platforms such as n8n, Make, Zapier, or Retool.
• Proven experience deploying AI agents in production, including designing for failure and implementing human oversight.
• Strong programme management skills with the ability to scope complex initiatives and manage stakeholders.
• Fluent English (written and spoken).

Culture & Benefits

• Work from anywhere with flexible working hours and a commitment to asynchronous communication.
• Flexible paid time off and 16 weeks of paid parental leave.
• Competitive compensation including stock options.
• Dedicated budgets for learning, home office setup, and IT equipment.
• Mental health support services and budgets for local in-person social events or co-working spaces.

Hiring process

• Sequential interviews with a recruiter, future manager, team members, and an Executive.
• Bar Raiser Interview to ensure quality and culture fit.
• Prior employment verification check.