Fraud Support Call Center Representative (Fintech)

TL;DR

Fraud Support Call Center Representative (Fintech): Handling inbound calls to assist customers with fraud issues on debit, credit, and ATM cards with an accent on fraud detection and high-quality customer service. Focus on gathering fraudulent activity information and coordinating with financial institutions to resolve security issues.

Location: Remote, but must live within approximately a 70-mile radius of Allen, TX; Louisville, KY; Springfield, MO; or Monett, MO. Onsite presence is required for the first day of onboarding.

Salary: $34,320–$37,500 per year

Company

hirify.global delivers technology solutions that digitally transform and empower community banks and credit unions.

What you will do

• Respond to incoming phone calls to gather information regarding fraudulent or questionable card activities.
• Assist cardholders according to standard operating procedures.
• Direct customers to their respective financial institutions when appropriate.
• Participate in team meetings, one-on-one discussions, and quality review sessions.

Requirements

• Minimum 1 year of customer service experience (customer-facing, phone, or chat support).
• Ability to communicate clearly and effectively.
• Commitment to work an assigned 24/7/365 schedule, including nights, weekends, and holidays.
• Reliable high-speed internet (at least 20 Mbps download and 10 Mbps upload).
• A quiet and confidential workspace with a comparable backup location for outages.

Nice to have

• Data entry background.
• Ability to work well as part of a team and incorporate feedback to improve metrics.

Culture & Benefits

• Comprehensive benefit programs focusing on physical, mental, and financial well-being.
• Strong corporate culture centered on the motto: "Do the right thing, do whatever it takes, and have fun."
• Collaborative environment that encourages meeting challenges and professional growth.