Staff Engineer (AI)

TL;DR

Staff Engineer (AI): Leading the technical resolution of complex, multi-system escalations and driving architectural improvements to eliminate systemic product weaknesses with an accent on observability and reliability standards. Focus on designing permanent technical fixes, influencing engineering culture, and synthesizing customer pain into product insights.

Location: Hybrid (San Francisco or Toronto)

Compensation: $212,500 – $287,500 (San Francisco) / CA$174,729 – CA$236,398 (Toronto)

Company

hirify.global is an AI-powered vertical SaaS platform on a mission to close the justice gap by empowering personal injury lawyers and victims.

What you will do

• Lead the technical resolution of complex, multi-system escalations requiring deep architectural thinking.
• Identify systemic weaknesses across the product and partner with other engineering teams to address root causes.
• Define and drive the technical strategy for observability, tooling, runbooks, and reliability standards.
• Partner with the CPO and EM to shape the squad's roadmap, balancing reactive work with proactive investments.
• Serve as a technical advisor and force multiplier for other engineers through code reviews and guidance.
• Synthesize patterns from escalations into product insights to influence the roadmap without a dedicated PM.

Requirements

• 8+ years of software engineering experience with a demonstrated track record at the Staff level.
• Must be based in or able to work from San Francisco or Toronto (Hybrid).
• Exceptional diagnostic and systems-thinking skills for complex multi-service architectures.
• Proven ability to influence across team boundaries and drive improvements without direct authority.
• Strong product mindset to understand the "why" behind customer pain and make sound scope decisions.
• Experience working in a high-growth SaaS company during rapid product evolution.

Nice to have

• Experience building or leading reliability engineering (SRE) or platform functions.
• Familiarity with AI/ML product systems and failure modes (data quality, model drift, pipeline failures).
• Experience in regulated industries or with enterprise customers having high SLA expectations.
• Prior background in incident command or escalation management frameworks.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Flexible paid time off, sick leave, and paid parental leave.
• Home office stipend.
• Local in-person meet-up program with hubs in San Francisco and Toronto.