Senior Software Engineer (Legaltech)

TL;DR

Senior Software Engineer (Fullstack): Investigating and resolving high-severity customer escalations and system failures within a legaltech AI platform with an accent on root cause analysis and long-term remediation. Focus on shipping reliable fixes under pressure, improving observability, and driving systemic stability without a dedicated PM.

Location: Hybrid in San Francisco (USA) or Toronto (Canada)

Compensation: $184,728 – $249,926 (SF) / CA$158,525 – CA$215,000 (Toronto) + Equity

Company

hirify.global is a fast-growing vertical SaaS company using AI to close the justice gap for personal injury lawyers and victims.

What you will do

• Triage and resolve high-priority customer escalations across the product, diagnosing issues quickly and shipping reliable fixes.
• Own the full lifecycle of escalations, from initial investigation and customer updates to root cause analysis and long-term remediation.
• Collaborate cross-functionally with Customer Success and other engineering teams to coordinate resolutions.
• Identify recurring patterns in escalations to drive systemic improvements in monitoring, error handling, and failure modes.
• Define the product scope for fixes, considering the customer experience holistically and identifying deeper product gaps.
• Contribute to team tooling, including runbooks, observability workflows, and participate in rotating on-call coverage.

Requirements

• 5+ years of professional software engineering experience.
• Strong debugging and investigative skills with comfort navigating unfamiliar codebases.
• Experience working across a full stack or deeply in backend systems.
• Ability to communicate clearly and calmly under pressure to technical and non-technical stakeholders.
• Experience with observability tools (logs, traces, metrics) and production debugging.
• Must be based in or able to work from the San Francisco or Toronto hubs (Hybrid).

Nice to have

• Experience on reliability, platform, or infrastructure teams.
• Familiarity with Python, TypeScript, or the modern AI/ML stack.
• Experience with customer-facing SaaS products, especially in regulated industries.
• Background in on-call rotations, incident management, or escalation workflows.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Flexible paid time off, sick leave, and paid parental leave.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Home office stipend and local in-person meet-up programs.
• Direct visibility with the CPO and significant influence on product reliability.