Trios Onboarding & Training Consultant (Dach)

TL;DR

TRIOS Onboarding & Training Consultant (Customer Support): Guiding clients through the remote onboarding program to ensure they have an exceptional experience with hirify.global products after purchase with an accent on building relationships, customizing the experience, and providing structured training. Focus on delivering complete scanning hands-on training, monitoring user progress, and interacting with other departments to escalate customer feedback.

Location: Hybrid in Kyiv, Ukraine

Company

hirify.global develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively.

What you will do

• Provide prompt follow-up and attention to customer inquiries.
• Plan the entire onboarding of customers and assist them during their entire onboarding journey.
• Verify product installation to ensure that there are no issues.
• Deliver complete scanning hands-on training with the customer, together with a follow-up training guidance.
• Monitor and follow up on the users onboarding journey.
• Enter client information into CRM or project management software.

Requirements

• Fluent in German
• Customer obsession, high curiosity in people and willingness to help.
• Strong ability to learn fast and competent to learn new software.
• Strong Communicator—must be able to provide clear, concise training and advice to the customer.
• Global Mindset-Must be able to understand and effectively work across cultural boundaries.
• Problem-solving and logical thinking skills — through focused listening and observation, can identify key issues and limiting factors.

Culture & Benefits

• Meaningful work that helps to change the future of dentistry.
• Work in a unique professional, friendly and supportive environment.
• Constant professional growth and development.
• A healthy work-life balance.
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc.
• Good working conditions in a comfortable office in UNIT.City.