Customer Support Associate

TL;DR

Customer Support Associate (SaaS): Providing high-quality assistance to users via chat, email, and phone with an accent on product expertise and incident resolution. Focus on delivering exceptional customer experiences and collaborating with global teams to optimize document workflow support.

Location: Must be based in Poland

Company

hirify.global provides an all-in-one document workflow automation platform that helps fast-scaling teams accelerate the creation, management, and signing of digital documents.

What you will do

• Deliver positive experiences to every client through effective communication.
• Develop deep product expertise to resolve complex customer issues.
• Respond promptly to inquiries via in-app chat, email, and phone.
• Use incident management technologies to register, validate, and track application issues.
• Collaborate with global teams to maintain world-class service standards.

Requirements

• English proficiency required
• Proven experience in customer support roles.
• Strong written and verbal communication skills.
• Analytical mindset with the ability to learn quickly.
• High stress tolerance and adaptability.

Nice to have

• Interest in SaaS and web applications.
• Basic understanding of software development processes and system design.
• Experience monitoring technical and product metrics.
• Great sense of humor.

Culture & Benefits

• Honest and open culture emphasizing feedback and professional growth.
• Annual personal budget for educational classes and conferences.
• Commitment to work-life balance and creative virtual team-bonding.
• Values-driven environment focused on integrity and transparency.