Customer Experience Agent (German Speaking)

TL;DR

Customer Experience Agent (German Speaking): Resolving customer issues related to payments, orders, shipments, and general inquiries with a customer-first attitude. Focus on troubleshooting, researching, and improving the overall customer experience to eliminate repeat contacts.

Location: Must live within commuting distance of the Dublin hub.

Salary: €35K – €42.5K

Company

hirify.global is the largest livestream shopping platform in North America and Europe.

What you will do

• Interact with buyers and sellers, ensuring a positive experience.
• Resolve customer issues regarding payments, orders, and shipments in a timely manner.
• Become an expert in hirify.global's product, processes, and systems.
• Work with other departments to troubleshoot and resolve open questions.
• Seek opportunities to eliminate repeat contacts and improve the customer experience.

Requirements

• 2+ years of support experience handling email and/or chat services.
• Weekend availability required
• Fluent in English and German, with a deep understanding of the DACH market.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
• Proactive problem-solver and process-improver.

Nice to have

• Knowledge of Collectibles.
• Bachelor's degree.
• Previous start-up experience.

Culture & Benefits

• Generous Holiday and Time off Policy.
• Health Insurance options including Medical, Dental, Vision.
• Home office setup allowance and monthly allowance for cell phone and internet.
• Monthly allowance for wellness and annual allowance towards Childcare.
• Pension plans internationally.
• Monthly allowance to dogfood the app.