Назад
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1 день назад

Customer Experience Agent (German Speaking)

35 000 - 42 500
Формат работы
hybrid
Тип работы
fulltime
Английский
b2
Страна
UK/US/Poland +3 еще
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Experience Agent (German Speaking): Resolving customer issues related to payments, orders, shipments, and general inquiries with a customer-first attitude. Focus on troubleshooting, researching, and improving the overall customer experience to eliminate repeat contacts.

Location: Must live within commuting distance of the Dublin hub.

Salary: €35K – €42.5K

Company

hirify.global is the largest livestream shopping platform in North America and Europe.

What you will do

  • Interact with buyers and sellers, ensuring a positive experience.
  • Resolve customer issues regarding payments, orders, and shipments in a timely manner.
  • Become an expert in hirify.global's product, processes, and systems.
  • Work with other departments to troubleshoot and resolve open questions.
  • Seek opportunities to eliminate repeat contacts and improve the customer experience.

Requirements

  • 2+ years of support experience handling email and/or chat services.
  • Weekend availability required
  • Fluent in English and German, with a deep understanding of the DACH market.
  • Understanding of Ecommerce and Marketplace operations.
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
  • Proactive problem-solver and process-improver.

Nice to have

  • Knowledge of Collectibles.
  • Bachelor's degree.
  • Previous start-up experience.

Culture & Benefits

  • Generous Holiday and Time off Policy.
  • Health Insurance options including Medical, Dental, Vision.
  • Home office setup allowance and monthly allowance for cell phone and internet.
  • Monthly allowance for wellness and annual allowance towards Childcare.
  • Pension plans internationally.
  • Monthly allowance to dogfood the app.

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