Customer Experience Consultant (Fintech)

TL;DR

Customer Experience Consultant (Fintech): Providing high-level application support and guidance for cloud-based treasury and payments solutions with an accent on cash management and financial transactions. Focus on resolving complex product issues, optimizing customer journeys, and mentoring junior consultants.

Location: Must be based in the Warsaw tech hub

Salary: zł112,700 - zł155,000 per year

Company

hirify.global is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions.

What you will do

• Act as the primary point of contact for client support queries via phone, email, and support portal while meeting SLAs.
• Provide application support for cash management, bank reporting, cash positioning, forecasting, payments, and general ledger processing.
• Analyze and resolve product issues and utilize data-driven insights to improve customer journeys.
• Collaborate with internal teams to resolve escalated issues requiring specialized expertise.
• Document solutions and maintain the knowledge base for continuous service improvement.
• Serve as a mentor for junior support consultants.

Requirements

• Bachelor or Graduate degree in Business, Finance, Accounting, or relevant work experience.
• 3-5 years of experience in a customer support or customer experience role.
• Must be located in or able to work from Warsaw.
• Strong initial Treasury knowledge on SaaS solutions.
• Excellent communication and interpersonal skills.

Nice to have

• Familiarity with cloud-based service (SaaS) deployment and support.
• Additional language skills in Spanish, Italian, or French.

Culture & Benefits

• Comprehensive compensation package including health, welfare, and wellbeing benefits.
• Eligibility for variable compensation such as performance bonuses or commission-based plans.
• Access to long-term incentive plans.
• Inclusive work environment committed to equal opportunity and accessibility.
• Culture focused on innovation, integrity, and collaborative teamwork.