Customer Onboarding Specialist (Fintech)

TL;DR

Customer Onboarding Specialist (Fintech): Setting up, maintaining, and upgrading payment solutions for customers with an accent on technical configuration and troubleshooting. Focus on resolving customer requests via ticketing systems and collaborating with internal R&D and support teams to ensure system functionality.

Location: Must be based in Warsaw, Poland (Hybrid)

Company

hirify.global is a global leader in the payments technology industry, providing secure and innovative payment solutions to businesses across five continents.

What you will do

• Provide exceptional customer service via phone and email.
• Manage and resolve customer requests using Jira and Salesforce.
• Analyze and configure payment solutions to meet specific customer requirements.
• Collaborate with R&D and L2 support teams to resolve technical issues.
• Perform system testing and sign-off on new customer implementations.
• Understand and troubleshoot complex technical payment environments.

Requirements

• Advanced English and French proficiency required.
• Previous experience in a support team.
• Proficiency in Linux.
• Detail-oriented and customer-focused mindset.
• Basic knowledge of Python and Shell scripting is a plus.
• Basic understanding of electronic banking or money systems is a plus.

Culture & Benefits

• Private medical and life insurance.
• Holiday allowance and annual bonus.
• Public transportation and meal allowances.
• Access to MyBenefit platform.
• Opportunities for career growth within a global team of 18,000 innovators.
• Empowering culture with extensive training opportunities.