Customer Engagement Specialist (Logistics)

TL;DR

Customer Engagement Specialist (Logistics): Managing inbound and outbound communications to schedule survey appointments and support potential customers with moving services with an accent on empathy and efficiency. Focus on coordinating survey appointments, providing initial quotes, and optimizing the customer onboarding experience.

Location: Remote (Applicants must reside in the St. Louis area)

Company

A cooperative logistics company powering renowned brands like United Van Lines and Mayflower Transit.

What you will do

• Manage inbound and outbound calls and electronic leads to schedule survey appointments.
• Engage potential customers to gather move details and explain service options.
• Provide basic moving quotes and handle stand-alone auto move requests.
• Introduce value-added services and assess customer interest.
• Support the virtual sales team with cubing and estimating.
• Maintain accurate records and achieve individual and team performance targets.

Requirements

• High school diploma or equivalent.
• 1 to 2 years of customer service or call center experience.
• Must be authorized to work in the United States without sponsorship.
• Must reside in the St. Louis area.
• Strong listening, engagement, and problem-solving skills.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with flexible spending accounts.
• Paid time off, including 8 hours of annual volunteer PTO and paid holidays.
• 401k plan with a 3% employer match.
• Tuition reimbursement and employee assistance program.
• Generous caregiver leave (12 weeks primary, 4 weeks secondary).
• Company-paid life and disability insurance.