Customer Support Analyst

TL;DR

Customer Support Analyst: Providing education and issue resolution for cloud-based supply chain management solutions with an accent on root cause analysis and multi-channel customer interaction. Focus on managing complex technical inquiries, maintaining CRM records, and collaborating with internal teams to ensure customer success.

Location: Must be based in or able to commute to Rogers, AR (Hybrid)

Salary: $52,000

Company

hirify.global is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners.

What you will do

• Facilitate problem identification, research, and resolution for a variety of products.
• Engage with customers via phone, email, and chat to provide education and support.
• Assess and resolve issues ranging from moderate to extremely complex.
• Escalate technical issues to appropriate internal teams when necessary.
• Log and track all customer interactions within the CRM system.
• Maintain agility as a flex resource across multiple support channels.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 1-3 years of prior customer support or technical help desk experience.
• Strong verbal and written communication skills.
• Demonstrated proficiency with internet tools and Microsoft Office (Word, Excel, Outlook).
• Ability to work effectively with technical processes and data.
• Proven organizational skills with the ability to manage multiple projects in a fast-paced environment.

Culture & Benefits

• Collaborative and inclusive work environment focused on innovation.
• Comprehensive benefits package supporting health, well-being, and financial security.
• Commitment to diversity, equity, and inclusion.
• Opportunities for professional growth within a global retail technology leader.