Customer Support & Admin Specialist

TL;DR

Customer Support & Admin Specialist (Customer Support/Admin): Managing day-to-day operational tasks and customer communications for a pharmacy returns business with an accent on CRM data integrity and manufacturer policy research. Focus on triaging high-volume email traffic, onboarding new clients into GoHighLevel, and coordinating pharmacy product returns.

Location: Remote (Must be able to work 9:00 AM - 5:00 PM EST)

Company

hirify.global is a remote staffing provider connecting businesses with specialized administrative and support talent.

What you will do

• Manage and triage high volumes of incoming customer and sales emails using templated responses.
• Onboard new clients by performing precise data entry across the company app and GoHighLevel CRM.
• Research manufacturer return policies online and contact manufacturers to obtain missing policy information.
• Track and coordinate pharmacy product returns in strict alignment with manufacturer guidelines.
• Maintain up-to-date client records across multiple operational systems.
• Escalate complex or high-priority inquiries to management promptly.

Requirements

• Proven experience in customer support and administrative roles.
• Hands-on experience with GoHighLevel CRM.
• Strong written communication skills.
• High level of attention to detail for managing data across multiple platforms.
• Ability to conduct independent online research and synthesize findings.
• Availability to work Monday - Friday, 9:00 AM - 5:00 PM EST.

Nice to have

• Experience in the pharmaceutical or returns management industry.
• Experience working in a remote, high-volume administrative environment.

Culture & Benefits

• Permanent work-from-home arrangement.
• Stable full-time role with a consistent Monday-Friday schedule.
• Professional growth potential with opportunities to expand into sales responsibilities.
• Direct access to and reporting to the business owner.
• Health insurance coverage for eligible locations.