Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Serving as a strategic partner and trusted advisor for high-value enterprise clients with an accent on driving operational improvements and product adoption. Focus on managing complex global account health, facilitating business reviews, and ensuring consistent high-value outcomes across multi-product environments.

Location: Remote (NOAM - North America)

Salary: $85,000 - $105,000

Company

hirify.global is a fast-paced, people-first organization dedicated to creating incredible customer experiences through high-quality software solutions.

What you will do

• Serve as the primary point of contact for operational account needs within a portfolio of complex, high-value customers.
• Create and execute iterative Mutual Action Plans to achieve specific business objectives and success criteria.
• Facilitate purposeful client meetings, including Operational and Executive Business Reviews, to track progress and manage escalations.
• Act as a central point of contact for support escalations, issue trends, and enhancement requests.
• Ensure alignment across global, multi-divisional client environments to deliver consistent outcomes.
• Collaborate cross-functionally with Product, Technical Support, and Account Management teams.

Requirements

• 5–10+ years of experience in Customer Success, Consulting, Professional Services, or Support roles with enterprise clients.
• Strong technical acumen and proficiency across multi-product SaaS environments.
• Proven ability to manage complex global client relationships across business units and time zones.
• High emotional intelligence, executive presence, and ability to manage difficult conversations.
• Experience in strategic consulting, project management, and cross-functional collaboration.
• Must be based in North America (NOAM) to align with client time zones.

Culture & Benefits

• Comprehensive benefits package including Medical, Dental, and Vision effective from day one.
• 401(k) plan with company match.
• Unlimited planned paid time off.
• Global mental health support and on-demand learning resources.
• Quarterly paid volunteer days and a company-wide mentor program.