Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Serving as the primary Premier Support contact for prominent financial institutions, managing client relationships, and resolving complex technical issues with an accent on API integration and product expertise. Focus on collaborating with Engineering and Product teams to address defects, managing high-priority escalations, and ensuring client satisfaction through proactive support and project management.

Location: Must be based in the United States

Company

hirify.global is a cloud banking platform provider that helps financial services firms acquire customers and deliver digital lending experiences.

What you will do

• Serve as the primary point of contact for customer escalations and support across a portfolio of banking and lending institutions.
• Collaborate with internal Engineering and Product teams to resolve production bugs and feature requests.
• Monitor and report on account support KPIs and conduct quarterly business reviews with clients.
• Manage high-priority client support cases and lead client-facing outage communications.
• Oversee project management for support-led client initiatives and ensure adherence to SLAs.
• Develop deep expertise in client technology stacks and hirify.global product updates.

Requirements

• Minimum 2-4 years of experience in technical support, support engineering, or technical account management.
• Strong customer-facing skills with experience managing relationships at large enterprise organizations.
• Proficiency in supporting developers utilizing RESTful APIs and troubleshooting web technologies.
• Proven ability to collaborate with Engineering and Product teams to resolve production issues.
• Experience in project management and tracking deliverables to completion.
• Must be based in the United States and willing to accommodate flexible schedules including evenings, weekends, and holidays.

Nice to have

• Subject matter expertise in the Loan Origination process.
• Experience in initiatives aimed at reducing customer churn.
• Strong presentation skills with experience communicating to VP-level stakeholders.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits with employer contributions.
• 401(k) retirement plan with company match.
• Generous PTO, holidays, and parental leave.
• Monthly wellness stipend for fitness and mental health.
• Access to Employee Assistance Program (EAP) for mental health, legal, and financial planning.
• Company-paid life and disability insurance coverage.