Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing post-sales relationships and driving customer success for a voice dictation platform with an accent on onboarding, product adoption, and feedback loops. Focus on translating customer needs into actionable product insights and scaling the post-sales experience through repeatable playbooks.

Location: Must be based in or able to work from San Francisco or New York (Hybrid)

Salary: $80,000 – $110,000

Company

hirify.global is an AI-driven voice dictation platform focused on redefining human-computer interaction through context-aware, agentic frameworks.

What you will do

• Own the full customer onboarding and pilot success lifecycle from kick-off to conversion.
• Manage a high-volume book of business, ensuring measurable value for mid-market customers.
• Translate user feedback into actionable insights for the product and engineering teams.
• Monitor adoption and engagement metrics to identify risks and surface early wins.
• Provide white-glove technical support and create scalable documentation and playbooks.
• Develop deep expertise in the product to serve as a primary technical point of contact.

Requirements

• 2–4 years of experience in technical support, customer success, or account management.
• Must be based in San Francisco or New York for hybrid work.
• Proficiency with technical tools such as Linear, Pylon, Notion, and Slack.
• Strong communication skills with the ability to simplify complex technical topics.
• Analytical mindset with a focus on process-driven problem solving.
• Experience thriving in fast-paced, high-growth startup environments.

Culture & Benefits

• Generous equity grant in a high-growth AI startup.
• Comprehensive health, vision, and dental insurance.
• 401k matching program.
• Relocation bonus provided for eligible candidates.
• Opportunity to work on cutting-edge agentic AI frameworks.